TQM Certificate Course:
Course Overview
(TQM) is a customer-oriented process that aims for continuous improvement of business operations.
It ensures that all employees and their work align to common goals of improving product or service quality, showing continuous enhancement and improvement through continuous feedback.
Strong support and commitment from the management is a key factor and principle that could influence the success of implementing a TQM system in the organization.

Course Objectives
The main objective of this Total Quality Management (TQM) Certification Course is to empower professionals with—
• detailed knowledge and information about total quality management
• the required skill, understanding and confidence to partake in and play a significant role in the implementation of a total quality management system in the organisation, in turn supporting career growth and progression
• the necessary confidence and knowledge to train other professionals on total quality management
• the ability and knowledge to contribute to organizational growth and development by delivering better quality, following the requirements of clients
• the confidence, experience and understanding to check existing processes and procedures followed within the organization for adherence to standards set and suggesting changes if required
• the required skillset and capabilities to work with advanced tools and concepts to set up total quality management systems within the organization
• the knowledge, confidence and experience to work in any organization or industry in quality management related roles, thereby increasing avenues for career growth and progression

Module 1

– Overview of Total Quality Management
• Definition
• History

Module 2

– Principles of Total Quality Management
• Commitment from management
• Employee empowerment
• Continuous improvement
• Customer focus
• Process-centered
• Integrated system
• Strategic and systematic approach
• Fact-based decision making
• Effective communication

Module 3

– Phases of Total Quality Management
• Planning phase
• Doing phase
• Checking phase
• Acting phase

Module 4

– Tools for Total Quality Management
• Statistical process control

Module 5

– Benefits of Total Quality Management
• Increased awareness of quality culture organisation-wide
• Special emphasis on teamwork
• Commitment towards continuous improvement
• Cost and defect reduction
• Increased customer satisfaction

Module 6

– Steps to Implement a Total Quality Management System
• Identify the need for change
• Clarify vision and mission with management and employees
• Survey key customer groups
• Identify critical success factors (CSFs)
• Map major processes/sub-processes
• Train and re-train employees
• Develop improvement plan
• Measure and report