Define Phase
The Basics of Six Sigma Meanings of Six Sigma
General History of Six Sigma & Continuous Improvement
Deliverables of a Lean Six Sigma Project
The Problem Solving Strategy Y = f(x)
Voice of the Customer, Business and Employee
Six Sigma Roles & Responsibilities
The Fundamentals of Six Sigma
Defining a Process
Critical to Quality Characteristics (CTQ’s)
Cost of Poor Quality (COPQ)
Pareto Analysis (80:20 rule)
Basic Six Sigma Metrics
a. including DPU, DPMO, FTY, RTY Cycle Time
Selecting Lean Six Sigma Projects
Business Case & Project Charter
Developing Project Metrics
Financial Evaluation &
The Lean Enterprise
The History of Lean
The Seven Elements of Waste
5S
Measure Phase
Process Definition
Fishbone Diagrams
Process Mapping
X-Y Diagram
FMEA
Six Sigma Statistics
Normal Distributions & Normality
Graphical Analysis
MSA
Capability
Stability
Control Phase
Lean Controls
Poka-Yoke
Six Sigma Control Plans
Cost Benefit Analysis
Elements of the Control Plan